Returns & Exchanges
At Black Coral Wax USA, we strive to ensure your salon or studio is stocked with only the highest quality professional products. If you are not completely satisfied with your purchase, you may return unopened and unused items within 30 days of delivery for a full refund or exchange.
Initiate Your Request
Contact our customer support team with your order number and details of the items you wish to return to receive a Return Merchandise Authorization (RMA) number.
Prepare Your Package
Securely pack your items in their original packaging, ensuring that all wax seals are intact and professional tools are protected to prevent damage during transit.
Ship the Items
Affix the provided shipping label or use your preferred carrier to send the package back to our distribution center, keeping a copy of your tracking number for reference.
Quality Inspection & Refund
Once our warehouse receives and inspects the returned beauty supplies, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing